Arriving on time means 15 minutes earlier than your guests are told to arrive.

Being prepared means that you know the timing of your route, itinerary, tastings and the food info and local history you will be sharing with your guests without having to look at your notes.

This means that you have great opening remarks that help the guests understand what the experience entails and what they they can expect from you as their tour guide.

This means that you have reviewed the guest list in advance, tried to memorize their name once you meet them face-to-face and made a sincere effort to call them by name during the tour.

Do you have individual conversations with each guest? Do you connect with them on something that is important to them (not you)? Do you feel like mosts guests would think of you as a friend at the end of the tour?

Being a good storyteller means that you have a captive audience when you speak. Your guests are engaged with good eye contact and may also ask questions. There isn't a lot of side chatter or guests looking away because they are fully engaged with what you are sharing.

Have you ever been surprised by a negative review? Do you know when you have an upset guest, and do you try to fix the problem before they leave the tour?

This means that you feel like you have a good rapport with our partners and have mostly positive experiences no matter which staff is there.

Consider the number of guests you have versus the number who actually leave a 5-star review. Do you feel confident in your pitch and feel like your a good number of your guests are moved to immediate action?